experchange > streets-trips

George_OH (05-15-10, 11:44 AM)
I'm running Windows 7 Home Premium (64-bit) on an HP laptop if it makes any
difference.

I installed Streets and Trips 2010 from the retail DVD and it said it had
installed successfully but when I tried to open the program, only a message
box opened with the text:
"Your registry settings for this application were not copied correctly. To
correct these settings, run Setup again for this application from the
location where you originally installed it."

I did that and selected the Repair button option. After the reinstallation
completed, I again tried to open the program but got the same message box
shown above. I then uninstalled the program and did a complete new
installation. Same resulting message box.

Again I uninstalled the program and downloaded a trial copy from the Streets
and Trips website, hoping perhaps that might be a newer patched copy that
would fix the problem I was having with the retail DVD installation. Sadly, I
experienced only the same error box when trying to open the program. A Repair
button reinstall again didn't fix the issue.

As another poster, GaryE, has recently noted, getting free support requires
the Product ID which can only be obtained from within the program. Since I
can't open the program, no Product ID and no free support.

Can anyone help me with the issue I'm having with the registry settings not
copying correctly? If not, how do I get help from Microsoft for installation
issues when no Product ID is available? Thank you in advance for any
assistance anyone can provide!
Christine-BloomingtonIN (05-29-10, 10:52 PM)
This is not a great solution but it worked for me: I added a quick launch of
the exe file. Then right click the button and open as the administrator. That
should get the program to run for you. It will also show you all the
information you need for the support if you contact them.
Click Start button
in the search box type: streets.exe
right click the link then add to quick launch
a quick launch button will be created and then you
right click that button to run as administrator.

Hope this works for you.
Christine-Bloomington In

"George_OH" wrote:
[..]
Ian (10-04-10, 11:45 PM)
Right Click on MapPoint.exe and Run as Administrator.

For some reason it doesn't grab the local user with Admin rights.

"Christine-BloomingtonIN" wrote:
[..]
krbliss (11-27-19, 06:21 PM)
On Saturday, May 15, 2010 at 4:44:01 AM UTC-5, George_OH wrote:
[..]
> copying correctly? If not, how do I get help from Microsoft for installation
> issues when no Product ID is available? Thank you in advance for any
> assistance anyone can provide!


I found a fix, at least for me. Try to find the .exe file, or in Windows 10, find the program in your directory and right-click on "Open file location".

When you get to that file, click on Properties. On the Security tab, under Permissions for Everyone, click Allow on all that you can, then click Apply.

Now under the Comparability tab, click on "Run this program as an administrator" then click Apply again.

That fixed it for me.
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